Data Deletion
Last updated: September 24, 2026
You can ask us to delete your business's data in Crécima Inbox at any time.
How to request it
Write to [email protected] from an account administrator's email, with the subject "Data deletion". Include the business name and the connected WhatsApp number.
What we delete
Within 30 days of receiving the request we delete:
- The connection to your WhatsApp Business Account (WABA): identifiers and access token.
- Messages, files and contacts from the conversations.
- The business, its users and its settings.
We confirm by email once the deletion is complete.
If you removed the app from Facebook
If you remove the app's access from your Facebook account settings, we receive the request automatically and show you a confirmation code. You can mention that code when writing to us to check the status of your request.
What may remain
We keep only what the law requires us to retain, such as billing records.
Messages also remain on the phones of the people who took part in the conversation. That is outside our control.
Check a request
If you asked to delete your data from Facebook, enter the confirmation code Meta showed you to see where it stands.